Privacy Policy

At Iceberg HVAC Services, accessible from iceberghvacservices.com, the privacy of our visitors is one of our main priorities. This Privacy Policy document outlines the types of information that is collected and recorded by Iceberg HVAC Services and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or appointment via our forms
• Place an order through our parts store
• Subscribe to our newsletter
• Contact us by phone, email, or WhatsApp

This information may include your name, email address, phone number, business or facility name, physical address, and details about the HVAC equipment or service you require.

How We Use Your Information

• To provide, operate, and maintain our services
• To respond to enquiries and process quote requests
• To fulfil and deliver parts orders
• To send service reminders, maintenance tips, and promotional offers (where you have opted in)
• To improve our website, services, and customer experience
• To comply with applicable legal obligations

Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to provide our services (such as payment processing or delivery), to comply with the law, or to protect our rights. We may share aggregated, non-personal information with trusted partners for analytical or marketing purposes.

Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to access, correct, or delete the personal information we hold about you. You may also unsubscribe from marketing communications at any time using the link provided in our emails or by contacting us directly.

Contact Us

For privacy enquiries, contact us at support@iceberghvacservices.com or +1 876 890 8825. Our office is located at Carless Drive, Gregory Park, Portmore, St. Catherine, Jamaica.