Return/Refund Policy

At Iceberg HVAC Services, we want you to be satisfied with your parts purchase and the services we provide. This Return/Refund Policy explains the conditions under which parts may be returned and refunds issued.

Parts Returns (Online Store)

Parts purchased through our online store may be returned within seven (7) days of delivery, provided that:

• The item is unused, uninstalled, and in its original packaging
• All accessories, manuals, and documentation are included
• You provide proof of purchase (order number or receipt)

To initiate a return, contact us at support@iceberghvacservices.com with your order details. Approved returns must be shipped or delivered to our office at Carless Drive, Gregory Park, Portmore, St. Catherine. Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

Non-Returnable Items

The following items are non-returnable and non-refundable:

• Electrical components that have been installed or energised
• Refrigerant and gases, once opened
• Custom-cut or special-order parts
• Items returned outside the seven-day window
• Items damaged due to improper installation or handling

Refunds

Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are processed to the original method of payment within ten (10) business days. A restocking fee of 15% may apply to eligible returned parts.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery with photographic evidence. We will arrange a replacement or full refund at no additional cost to you.

Service Cancellations & Refunds

Scheduled service appointments may be cancelled free of charge with at least 24 hours' notice. Deposits paid toward installation projects are refundable minus any costs incurred for site visits, assessments, or ordered materials. Once work has commenced, refunds are assessed on a case-by-case basis reflecting work already completed.

Warranty Repairs

Defective parts covered by the manufacturer's warranty will be replaced or repaired according to the manufacturer's terms. Warranty claims must be accompanied by proof of purchase and may require inspection before resolution.

Contact Us

For return or refund enquiries, contact us at support@iceberghvacservices.com or +1 876 890 8825.